If a mother refuses a newborn vitamin K injection, which response demonstrates patient-centered communication?

• A. Inform the mother that the injection was prescribed by the healthcare provider.
• B. Explore the mother's concerns about the infant receiving an injection of vitamin K.
• C. Explain that vitamin K is required by state law and compliance is mandatory.
• D. Remind the mother that all babies receive this shot and it is relatively painless.

Answer: (B)

Understanding patient-centered communication means inviting the parent's perspective and responding with empathy. When a mother refuses a newborn vitamin K injection, exploring her concerns about the injection shows respect for her autonomy and creates space for honest dialogue. By using open-ended questions, reflective listening, and information tailored to her questions, the nurse can address fears, correct misconceptions, and help the mother weigh benefits and risks for her baby. This approach builds trust and supports shared decision-making, which is essential when caring for a newborn. Other approaches rely on stating what’s required or dismissing concerns, which can shut down dialogue and miss the opportunity to understand the parent’s values and beliefs.